Support & Tools

Everything you need, one click away

Portals, remote support, and downloads for 1MSP clients. Need help finding something? Call us at (210) 384-1677.

Our why

1MSP exists so no business owner has to read a ransom note on their own screen.

Born from a real breach, rebuilt for your protection. Read the full founder story and see why we do what we do.

Guides and overviews you can share with your team.

A printable one-pager covering our four practice areas, industries served, and how to reach us.

Manage your account, tickets, and invoices.

Open a new ticket or check the status of an existing ticket.

Training, knowledge base and other helpful tools can be found in here.

View invoices and pay securely online.

Tools our technicians use to assist you in real time.

Start an on-demand remote support session with a 1MSP technician.

Reach our helpdesk by email — tickets are created automatically.

Talk to a live U.S.-based technician at (210) 384-1677.

Software you may be asked to install during onboarding or support.

Endpoint management and monitoring agent for managed devices.

Managed XDR / antivirus client for protected workstations and servers.

Install the latest Office apps on your licensed devices.